Shipping & Returns

Shipping...
Delivery time depends on shipping method selected. Shipping charges will depend on total weight and destination of the shipment.

Shipping costs are calculated and added to your order during the 2nd step of check out process (this is before your credit card is entered). We will not ship your order or charge your credit card until we receive your approval. At check out you have the options to choose the following shipping methods: USPS (2-3 business days)

International Orders.
We do ship internationally to most countries, however our shopping cart is not configured for international shipping rates. Once you place your order we will calculate the shipping and email you with the correct cost for shipping.

Payment Methods...
We accept Visa, MasterCard, Discover, and American Express.

Returns and exchanges...
Items must be returned to Pout in new, unused condition, and be in original packaging, with all tags attached. Shipping fees are non-refundable. The following items are non-returnable: items purchased on sale, custom order items, and personalized items. Please contact us within one week of receipt of a non-returnable item to report any problems. All sales become final 14 days after you receive the item(s). Returns must be post-marked within 14 days of your receipt of the item(s). It takes one to two weeks to process a return and issue a refund from the time we receive your item(s).

Pout reserves the right to dispose of items that have been held longer than 30 days without resolution.

We strongly recommend shipping via UPS or Fedex so you can track and insure your package. We can not be responsible for items lost or damaged in the mail. This form must be filled out completely and must be signed.

Pout Returns Department
7146 Wildbriar
Dallas, TX 75214

info@pout-baby.com